GRAND JUNCTION, Colo. (KJCT) – The FBI Internet Crime Center has issued a public service announcement in response to an increase in fraudulent text messages attempting to scam toll road and Express Lane users across the U.S.
The messages typically present themselves as a toll service, such as Colorado’s ExpressToll, and request recipients to pay an outstanding toll amount to avoid a late fee. The Colorado Transportation Investment Office (CTIO), the independent organization within CDOT responsible for Express Lanes, does not use text messaging to collect any payments or personal information at this time.
Here is an example of a fraudulent text you may receive:
“(State Toll Service Name): We’ve noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit https://myturnpiketollservices.com to settle your balance.”
CDOT and CTIO haven’t received any complaints related to the fraudulent toll scams, but the FBI has received over 2,000 complaints reporting the toll fraud across the country.
Roadway users who receive one of these texts are advised to take the following steps:
- File a complaint with the IC3, www.ic3.gov, and include: 1. The phone number from where the text originated. 2. The website listed within the text.
- Check your toll account for your actual toll balance at ExpressToll.com.
- Check for any Express Lane safety violations at expresslanesafety.com.
- Delete any fraudulent texts received.
- If you clicked any links or provided your information, make efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.
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