Virgin Media is back online after an hour-long outage left thousands of customers unable to make calls, text or use mobile internet
- The cause of the outage remains unknown but started around midday
- Nationwide outage affected mobile internet as well as calls and texts
Virgin Media is back online after it crashed across the UK for an hour, leaving thousands of Britons working from home unable to get online or make calls.
According to outage tracking site downdetector.co.uk, most of the issues centred around mobile internet problems as well as issues sending and receiving calls and texts. The cause of the outage remains unknown but started around midday.
A Virgin Media told MailOnline: ‘The issue affecting some customers’ mobile services earlier today has now been resolved. We apologise for any inconvenience caused.’
According to outage tracking site downdetector.co.uk , around a third of reported issues were with mobile internet and another third cited other mobile issues, such as with sending and receiving calls and texts
Earlier today Netflix also went offline for around an hour.
Virgin crashed yesterday at almost the exact same time, with thousands of user complaints.
Yesterday’s outage was primarily with the mobile network, with people having problems with 4G, making and receiving calls and sending messages.
Virgin Media is one of the most popular broadband providers in the UK.
Unlike many others, it has its own infrastructure and does not use the Openreach network.
Ofcom reveals plans for a ‘one touch’ process to let users switch internet providers easily
Switching from one broadband provider could get much simpler, quicker and easier under new rules suggested by Ofcom.
The communications regulator wants to allow customers to be able to shop around for the best deal without fear of protracted procedures which force customers to talk to the old and new supplier as well as organising the transition.
Instead, it has proposed a mechanism for a seamless handover which would see customers only having to talk to their new supplier.
The company selected to be the new broadband provider would manage the entire switching process on behalf of the client.
Ofcom believes the so-called ‘One Touch Switch’ will not only make the process less hassle, but also enable people to take advantage of the best deals.
It would also prevent a gap between the old service ending and the new one starting.