It’s currently unclear if all customers are being treated to the price freeze, however, it seems Virgin Media is slowly confirming its decision with customers over email. So, if you are a TV or broadband customer, it might be worth checking your inbox right now to see what’s happening to your contract.

A Virgin Media spokesperson said: “Throughout the Covid crisis Virgin Media has been committed to helping its customers stay connected and entertained with limitless broadband, extra programming, mobile data boots and greater flexibility.

“While we start to ease out of lockdown we know that it’s still a tough and uncertain time for many people, so Virgin Media will not be raising monthly subscription prices for its cable customers this year and has not conducted its mobile price adjustment in line with inflation which was due to occur in July. We will continue to focus relentlessly on providing the connectivity and services that have never been more important to our daily lives.”

News of the price freeze comes as Virgin Media announced a swathe of changes to its broadband service, including longer 18-month contracts aimed at saving customers money and ultrafast Gig1 fibre broadband which is now arriving in more areas of the UK.


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