September 29, 2020 – Ubimax, a provider of wearable computing and augmented reality (AR) solutions and part of the TeamViewer Group, has today announced a major release for its AR-based enterprise productivity platform ‘Frontline’.
The new release of Ubimax’s AR-based productivity platform Frontline comes with major enhancements for enterprise customers, according to the company. Firstly, Frontline 3.0 introduces two-factor authentication (2FA) as well as an improved identity and access management including Single-Sign-On (SSO) via the customer’s company directory. Additionally, Frontline 3.0 introduces mobile-native apps for iOS and Android to strengthen the platform’s hardware-agnostic approach beyond just smart glasses. The new release also offers an enhanced version of the integrated remote support AR solution xAssist. Finally, a new design interface of the entire Frontline platform allows for an optimized user experience.
Hendrik Witt, CEO of Ubimax and Executive Vice President Augmented Reality at TeamViewer, said: “Over the last years, we have seen that our solutions have helped numerous customers to optimize manual processes of their frontline workforce along the entire value chain and across industries via AR-powered instructions and information. We are happy to offer even more value especially for large blue-chip customers to improve their productivity, decrease their error rates and thus offer a massive potential for process optimizations and cost savings.”
One advantage of the latest release is the introduction of the new mobile-native Frontline Workplace Apps, now available in the Apple App Store and Google Play Store. With Frontline 3.0, Ubimax is offering customers the choice to decide which devices to include to best fit a specific use case, whether it is smart glasses for hands-free processes, or mobile devices such as tablets and smartphones.
Enhanced AR remote support
In response to the increased demand of alternatives to on-site physical assistance due to the COVID-19 crisis and ongoing travel restrictions, Ubimax has upgraded Frontline’s integrated remote support solution xAssist, which allows technical experts to see what frontline workers see and assist with instant trouble-shooting in work processes. Frontline 3.0 now grants access to unregistered users (without complex sign-up required) to join remote support calls from mobile devices or any browser with new flexible guest invitations, sent via email or text message. A chat with automatic language translation has been also added to the solution to help with communication.
Following the transaction closing on August 21, Ubimax now is part of the TeamViewer Group. The company will further develop the Frontline platform in collaboration with TeamViewer’s connectivity experts and existing AR and IoT teams.
Witt added:: “Going forward, we will combine our product management and software development power to create even more valuable AR and IoT solutions for our global enterprise customers, while integrating more data analytics and AI components.”
For more information on Ubimax and its augmented reality remote assistance solutions, please visit the company’s website.
Image credit: Ubimax