OnePlus 8 Pro screen in hand

  • OnePlus 8 Pro users are reporting issues with watching Netflix content in HD.
  • This issue started with update version 15.5.5.
  • OnePlus is telling those affected to ship phones back to the factory.

After a recent update, some OnePlus 8 Pro users are reporting seeing Netflix videos in SD when they clearly shouldn’t.

We received a report from a reader named Nicholas who experienced an issue watching Netflix with the OnePlus 8 Pro. Many users are also reporting it on the OnePlus community forum. Apparently, this issue started happening with version 15.5.5, but users have reported that it persisted in version 15.5.6. Users on the forum first reported the problem as far back as May 2, so it has been floating around for a while.

The OnePlus 8 Pro is having an issue with displaying HD video on services like Netflix and Amazon Prime Video. There’s a Widevine DRM issue, where it’s downgrading from L3 to L1. When the device enters this security level, it’s unable to stream HD and HDR content from various services, which is unfortunate for users looking to take advantage of the gorgeous display on the OnePlus 8 Pro.

Windvine is a Google-owned service that’s designed to provide various encryption schemes and hardware security to distribute video content to consumer devices. It’s helpful for a service like Netflix or Amazon Prime Video, as they can prevent unauthorized users from accessing content.

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However, with this issue, users who should have access to HD content aren’t getting it because Windvine thinks they are not authorized.

We have reached out to OnePlus for comment on the issue and will update this article once we hear back.

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