Here is my terrible experience with Apple, do not do the same mistake as I did :
I bought an iPhone 12 Pro which I received end of November.
I noticed it was faulty so I decided to return it. I didn’t have other options but to send it back as all the Apple store are closed due to COVID – it was end of a December so barely a month after receiving it.
APPLE sent me a prepaid box (Royal Mail) in which I had to put the phone to send it back to them.
At this point, 2 important things :
Return label clearly indicates it goes to APPLE (is it a good idea APPLE ? Knowing the value of your products)
You have to remove your SIM card (as per APPLE instructions) – Insurance doesn’t apply to lost phone which doesn’t have SIM card in it (which of course I didn’t know when I sent it back).
So I sent my brand new iPhone 12 Pro trusting APPLE for insuring it’s returned product.
Royal Mail “lost” my package. I raised the issue with Apple who told me they would find a solution.
They came back to me a few days later to tell me “It has been decided not to replace your phone”, that I had to check with my insurance if they can cover that (no insurance covers that).
So basically, Apple sent me a faulty phone which I had to send back.
I was not able to insure the package with Royal Mail as it was already prepaid by Apple.
Royal Mail “lost” my iPhone 12 Pro.
Apple refused to replace it.
I’m left with no solution at all and I don’t know what to do….