This comes after there were reports that people were getting essential services like hospitalization, vaccination and oxygen supplies denied if they did not show their Aadhaar.
“In the Covid pandemic circumstances, no one shall be denied a service/benefit just because s/he doesn’t have an Aadhaar. If one does not have Aadhaar or if Aadhaar online verification is not successful due to some reason, the concerned agency or department has to provide the service as per Section 7 of Aadhaar Act, 2016 and the Cabinet Secretariat OM dated 19th Dec 2017.” It added that Aadhaar should not be misused as an excuse for denial of any essential service. There is a well-established exception handling mechanism (EHM) for Aadhaar and it should be followed to ensure delivery of benefits and services in the absence of Aadhaar.
Aadhaar is meant to bring transparency and accountability in public service deliveries through effective use of technology and there are exception handling regulations issued by UIDAI, it said.
People should approach higher authorities of concerned departments, in case of any such denial of service or benefit, UIDAI said.