Motorola has hit back at claims that its resurrected Razr can only withstand 27,000 folds before showing signs of damage.

CNET conducted a durability test with the new foldable phone last week with a FoldBot and after thousands of rapid folds and just three hours, the Razr’s hinge was failing and not fully closing the foldable device.

However, the US smartphone-maker says the robot ‘put undue stress on the hinge’ and did not allow the foldable phone to ‘open and close as intended’, the firm told Engadget in a statement.

Motorola conducted its own tests with a robot it claims folds the phone properly and revealed users should get ‘years of use.’

Motorola has hit back at claims that its resurrected Razr can only withstand 27,000 folds before showing signs of damage

Motorola has hit back at claims that its resurrected Razr can only withstand 27,000 folds before showing signs of damage

In a statement to Engadget, Motorola said: ‘razr is a unique smartphone, featuring a dynamic clamshell folding system unlike any device on the market.

‘SquareTrade’s FoldBot is simply not designed to test our device.’

‘Therefore, any tests run utilizing this machine will put undue stress on the hinge and not allow the phone to open and close as intended, making the test inaccurate.’     

Motorola has not provided an exact number of how many folds the Razr can withstand, unlike Samsung that claims its Fold can survive 200,000, but noted the handset should be functional for at least two years.

Motorola posted a video showing a durability test of its own with a robot that looks more fit to open and close the Razr

Motorola posted a video showing a durability test of its own with a robot that looks more fit to open and close the Razr 

Motorola said CNET's robot was not folding the smartphone in a way that shows ever day use, so it conducted its own test

Motorola said CNET’s robot was not folding the smartphone in a way that shows ever day use, so it conducted its own test

The firm also offers a one-year warranty for ‘defects incurred during normal use.’

Motorola unveiled the redesigned flip phone in November 2019.

The phone has a 6.2-inch foldable screen, which bends in half to shut in the same way as older ‘clamshell’ handsets.

The updated Motorola device has replaced the physical keyboard with a foldable screen which fills the entire inside of the phone.

However, the US smartphone-maker says the robot (pictured) ¿put undue stress on the hinge¿ and did not allow the foldable phone to ¿open and close as intended¿

However, the US smartphone-maker says the robot (pictured) ‘put undue stress on the hinge’ and did not allow the foldable phone to ‘open and close as intended’ 

When closed, Motorola said the new Razr also has a 2.7-inch Quick View Display on which users can view and respond to notifications.

CNET’s Chris Parker hosted the live experiment on Friday, which placed a new Razr in a machine that continuously opened and closed it.

However, as The Verge notes, there appears to be some skepticism surrounding the test.

The robot appeared to only be closing the phone partially at times, which could suggest the hinge gave out sooner than believed. 

In a statement to Engadget, Motorola said: ¿razr is a unique smartphone, featuring a dynamic clamshell folding system unlike any device on the market. ¿SquareTrade's FoldBot is simply not designed to test our device'

In a statement to Engadget, Motorola said: ‘razr is a unique smartphone, featuring a dynamic clamshell folding system unlike any device on the market. ‘SquareTrade’s FoldBot is simply not designed to test our device’ 

Motorola has not provided an exact number of how many folds the Razr can withstand, unlike Samsung that claims its Fold can survive 200,000, but noted the handset should be functional for at least two years

 Motorola has not provided an exact number of how many folds the Razr can withstand, unlike Samsung that claims its Fold can survive 200,000, but noted the handset should be functional for at least two years

Parker also noted that the machine may have not been properly calibrated to fold the Razr, as the company setting it up didn’t have a phone to test it with.

This is the second folding torture test that CNET has performed on a foldable, after it put the Galaxy Fold through its paces in October last year. 

That time, Samsung’s phone survived around 120,000 folds before its screen broke.

That’s a lot longer than the Razr, although it still fell short of the 200,000 folds promised by Samsung.

Other than folding issues, other reviewers have shared videos revealing how the Razr ‘creaks and groans as it fold’.

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And a video from BBC News showed just how easy it is to life the plastic screen off the smartphone, which is an easy way for dust and dirt to sneak into the hardware.

When closed, Motorola said the new Razr also has a 2.7-inch Quick View Display on which users can view and respond to notifications

 When closed, Motorola said the new Razr also has a 2.7-inch Quick View Display on which users can view and respond to notifications

Motorola said the design is the first of its kind, but follows other foldable devices such as the Samsung Galaxy Fold – which opens vertically like a book to reveal a large tablet-like screen inside the phone.

Unlike Samsung’s Galaxy Fold, the Razr claims to be splash-proof, with a stronger screen.

Users can expect the device to run on a Qualcomm Snapdragon 710 processor, have a 2,730mAh battery, 4GB or 6GB of RAM and 64GM or 128GB of storage.

After the unveiling in November, Industry expert Ru Bhikha, from uSwitch.com, said the Razr has nostalgic value, but warned it may not have the high-end features to compete with the flagship phones in the mobile market.

Bhikha said: ‘Some brands dominate their markets so completely that their names become bywords for the whole industry. Vacuum cleaners are ‘Hoovers’ and to perform an internet search is to ‘Google’

The phone has a 6.2-inch foldable screen, which bends in half to shut in the same way as older 'clamshell' handsets

The phone has a 6.2-inch foldable screen, which bends in half to shut in the same way as older ‘clamshell’ handsets

‘The original Motorola Razr was such an iconic design that, even now, when you think of a foldable phone, you are automatically reminded of the classic flip-phone of the mid-Noughties.

‘The Razr can’t compete with the performance of similarly priced rivals, boasting only a single 16 mega pixel rear camera compared to the iPhone 11’s three-lens set-up that includes a telephoto and two wide lenses.

‘The device is also less powerful in the CPU and battery departments due to the restrictions of the design, so we’re skeptical that users will get through the day on a single charge.’

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WHAT PROBLEMS DID THE LAST FOLDING PHONE TO HIT THE MARKET HAVE?

Samsung debuted the $2,000 Galaxy Fold to great fanfare in February.  

But journalists who received review units ahead of the Fold launch in late April reported experiencing issues with the interior screen.  

After just one or two days of use, users said the display began to flicker and turn black before becoming completely unusable. 

The South Korean tech giant had put the Galaxy Fold’s launch on hold after reviewers encountered problems with the device’s innovative folding screen, but released the updated device in September.

Journalists who received review units ahead of the Fold launch reported experiencing issues with the interior screen

The display would flicker and go completely black at times, rendering the device useless

Journalists who received review units ahead of the Fold launch reported experiencing issues with the interior screen. The display would flicker and go black

The issues are believed to stem from the hinge causing too much pressure on the screen. 

Some said they had removed a protective layer on the screen that was supposed to stay on.

Meanwhile, others said they didn’t remove the protective film, but the device still stopped working.         

YouTube user Marques Brownlee said he removed the protective film and his device began having issues

YouTube user Marques Brownlee said he removed the protective film and his device began having issues

A warning on the Galaxy Fold packaging instructs users not to remove the protective layer, according to a photo posted by T-Mobile Senior Product Manager Desmond Smith. 

‘The main screen includes a special protective layer,’ it reads. ‘Peeling off the protective layer or using any adhesives on the main screen, such as screen protectors or stickers, may cause damage.’

Bloomberg reporter Mark Gurman said his Galaxy Fold started operating abnormally after he removed the film and eventually became unusable.  

Additionally, YouTube user Marques Brownlee said he removed the protective film and his device began having issues.   

But Dieter Bohn, executive editor of technology news site The Verge, says he left that layer on and his screen still broke.  

The issues raised questions about whether or not the Galaxy Fold can withstand normal use.   

 



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