Disclosure: The companies mentioned are clients of the author.

This week, I attended Microsoft Ignite, and one of the sessions that caught my attention involved Microsoft Teams. The video conferencing market has been gravitating to two main offerings of late: Teams and Zoom. Large companies often use Teams, while Zoom is more common with smaller companies, charities and individuals. 

Let’s talk about video conferencing, both from the perspective of the latest Microsoft Teams updates and what I expect to come next.

A little video conferencing history

I started covering video conferencing in the late 1980s. Since them, on almost a decade-long cadence, the vendors providing solutions changed, the quality of video improved, but the software pretty much did the same thing. The systems also got more and more expensive, until lately theyve begun getting cheaper and cheaper. 

The main problem: getting people to use these systems rather than commuting to an event. Employees didn’t want to give up in-person meetings, and so we never really got to a critical mass of dedicated users that could drive innovation and improvement. 

This year’s pandemic changed all that.

Copyright © 2020 IDG Communications, Inc.



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