Microsoft has revealed Azure Communication Services (ACS), a new platform that it says will enable developers to add video and voice communications, instant chat, and SMS features to mobile, desktop, and web apps. 

The first fully-managed cloud-based platform of its kind, ACS promises to advance customer engagement and provide next-gen customer support functions. As with other business phone systems, the technology streamlines communications, in this case via the same infrastructure used by Microsoft Teams. 



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