It’s sometime around the turn of the millennium, and this pilot fish is part of the small corporate IT staff for a regional engineering firm.

“Part of our job was general user support for the marketing and sales staff, most of whom were issued laptops to use,” says fish. “Of course, there was no training on how to use them.

“So one Sunday morning around 8 a.m., I get a phone call at home from one of our VP of sales gurus. He was sitting in a hotel room a good distance away, trying to access his email. Nothing worked, and he needed help now — never mind that we were not supposed to provide support from home or work overtime.”

But the VP doesn’t want to hear it, so fish starts troubleshooting, and soon determines that the VP’s hotel room has digital phones and his laptop has an analog modem.

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