24 per cent of users said they and their groups are considering moving to other platforms. The survey had received overall more than 24,000 responses from users of Whatsapp based in 244 districts of India. 91 per cent of WhatsApp users also said that they will not use its payment features if it shares payment and transaction information with Facebook and third parties. WhatsApp saw a 35 per cent decrease in downloads in India, from 2 million between January 1 and 5 to 1.3 million between January 6 and 10, as per Sensor Tower. In comparison, Signal’s 24,000 Indian app downloads between January 1 and 5 increased to 2.3 million between January 6 and 10. Likewise, Telegram, which had 1.3 million downloads during that period were up to 1.5 million between January 6-10. According to LocalCircles, Whatsapp may see its 60 million users going away, as per the survey findings, based on the assumption that 400 million smartphones in India currently have WhatsApp installed.
As a result, 67 per cent of users said that they are planning not to continue chats with Whatsapp business accounts if Whatsapp shares user and transaction information with Facebook and third parties. WhatsApp business accounts is used by companies such as Myntra, MakeMyTrip, Bookmyshow, etc. to share transaction details, invoices, vouchers, etc., with the customers. Even small businesses use WhatsApp business accounts to interact with their customers, take orders, and supply goods.