Smartphones

‘Communications issue’ disrupts phones, internet with Hampden County Sheriff’s Department. – MassLive.com


LUDLOW — The Hampden County Sheriff’s Department is reporting that an unknown communications issue is disrupting telephone and internet service at all of its facilities.

Phone communication is limited and there is no internet connectivity at any of the department’s correctional facilities. The problem is affecting departmental communications, and the phone systems used by inmates to call family, officials said.

Sporadic communications were first reported over the holiday weekend but they escalated by Tuesday morning with staff reporting phone and email communication was mostly cut off.

“Obviously this is a major problem and we’ve notified the state of our limited communications ability,” said Sheriff Nick Cocchi. “We do not know when the issue will be resolved but in the meantime, we want the public to know that we are aware that our phones are down and our Internet connectivity is limited, and we ask for their patience while we sort this out.”

Several utility companies as well as the Commonwealth are aware of the issue and investigating a cause and looking for a potential fix.

The Hampden County Sheriff’s Office will notify the media and the public when a repair is made and normal communications have resumed. officials said.



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