Winner: Luther Family Ford
Customers come from far and wide to buy a car or truck at Luther Family Ford, 3302 36th Ave. S., Fargo, which repeats as readers’ choice for top car dealership, recognition it also gained in 2019.
General Manager Joel Bechtold attributes the dealership’s connection to its customers to employees, many of them veterans. “Our customers mean a lot to us,” he says. We understand they can shop anywhere,” especially in the age of the internet. Many do. In recent months, the dealer has sold vehicles to customers in Arizona, Colorado, Texas, Alaska and even Michigan, home of the U.S. auto industry.
Luther Family Ford wants to do right by its customers, Bechtold says, and employees are empowered to solve customers’ problems.
The mission: “Making sure that our customer leaves satisfied,” he says.
Second place: Corwin Automotive Group
Third place: Gateway Automotive
Fourth place: Muscatell Automotive Group
Fifth place: Valley Imports