The pandemic has resulted in organisations moving their digital transformation projects into high gear according to a new study by Dell Technologies.

Companies have already accomplished in a few months what would normally have taken them years, according to the biennial Dell Technologies’ Digital Transformation Index (DT Index).

Dell Technologies’ 2020 Index found that 94.7% of Indian organizations (Global: 79.7% & APJ: 83.6%) have fast-tracked some digital transformation programs this year and 92.3% (Global: 79.3% & APJ: 86%) are re-inventing their business model. The survey included 4.300 business directors from over 18 countries.

Since the first DT index in 2018, this year’s results, track the first rise in the number of Digital Leaders (the most digitally mature organization) to 12.3% in India (Global: 5.7% and APJ: 5.8%). Digital adopters in India (the second most digitally mature group) have grown from 33.5% in 2018 (Global: 23% & APJ: 23%) to 55.3 percent in 2020.

The India findings of the DT Index also record a small drop since 2018 in the number of Digital Laggards (the least digitally mature group) by 0.8 percentage points (Global: 6.6% & APJ: 6.6%) and a steep fall in Digital Followers, by 9-percentage points (Global: 16.1% & APJ: 13%). These organizations are moving up, into the Digital Adopter and Digital Evaluator groups.

“The current times have made Indian organizations realize the importance of having an IT infrastructure which is flexible and provides them with the agility to adapt to the ever-changing business environment. We are living in a data era, where constant investment in digital technologies to meet the barriers to progress is a must. This shift in approach by organizations here recently is the primary reason why there is a rise in digital leaders in the country” said Alok Ohrie, President and Managing Director, Dell Technologies India.

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While the pandemic may have catalyzed digital transformation across the globe, but continuous transformation is challenging 97% of Indian organizations. The top barriers to digital transformation success in India were identified as data privacy and cybersecurity concerns, inability to extract insights from data/ information overload, and lack of economic growth.

The main areas for investment in the next few years in India would be a digital workplace, cybersecurity and privacy, on-demand digital services, and a multi-cloud environment.





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