News of audio problems on Windows 10 surfaced online yesterday and Microsoft has today acknowledged the reports. First and foremost, Microsoft’s Windows 10 cumulative update is technically not the cause of the audio problems that you might have faced.
It appears that a botched Intel driver was incorrectly pushed out via Windows Update earlier this week.
After installing the update, the users received an error “No Audio output is installed” on Windows 10 October 2018 Update and April 2018 Update devices. Microsoft says it’s all happening because of a bad driver that was accidentally served via Windows Update to some devices.
Fortunately, there’s an easy fix as all you need to do is uninstall the botched driver and your audio will be back.
“An Intel audio driver was incorrectly pushed to devices via Windows Update for a short period of time earlier this week. After receiving reports from users that their audio no longer works, we immediately removed it and started investigating,” Microsoft explains in a blog post. “If your audio broke recently, and you’re running Windows 10 version 1803 or above, please check to see if the incorrect driver was installed”.
Here’s how you can uninstall the driver:
- Open Device Manager.
- Look for something like “Intel SST Audio Controller” (Intel Smart Sound Technology driver version 09.21.00.3755).
- Right-click the device and uninstall it.