A few days ago, some Fitbit users started noticing something strange: The app was draining more data than usual – a lot more – and in some cases, smartphone battery too.
Since then the issue has been reported by more and more people who have noticed their data usage has skyrocketed. The culprit is Fitbit’s app, which has been eating up data in the background, although the problem seems to only be affecting Android users right now.
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The problem appears to be a bug that Fitbit recently became aware of and rolled out a fix for (version 2.74.1) – but it didn’t work. Weirder still, switching off background data usage doesn’t seem to fix the problem. Since then, Fitbit has released another update of its Fitbit Android app (version 2.74.2), which it says should address concerns related to mobile data usage. So head to the Google Play store and get your Fitbit app updated pronto.
When approached for comment when the issue was first reported, the company provided the following statement:
“Fitbit is committed to delivering the best possible experience for our users. We are aware of the reported issue and an update to our Android app will be rolled out to users tomorrow, 11 July. We believe this will address any remaining concerns related to this issue.”
If you’ve updated your app to the latest version and you’re still seeing issues (hopefully you shouldn’t) it might be a wise choice to get it uninstalled. Hopefully though, that shouldn’t be the case.
This obviously isn’t great for Fitbit, which is going to have a lot of angry users overspending their monthly data allowance. One user complained of the app draining 3.5GB of mobile data so far this month. Others on the Fitbit forum have quoted high numbers too.
We asked what data is being sucked out exactly, but Fitbit has so far not responded to that specific question. We’ll keep asking them and update this story when we know more.