Apple’s growing place in enterprise IT means you’re already seeing more of its logos appear in meetings, conferences and in the field. What do enterprise CIOs need to understand today as they make decisions for tomorrow?

Complexity sucks

It doesn’t matter how important your business process is, there really is no excuse for fiddly and complex user interfaces, often used features that are nested deep in the innards of the app, or inconsistent software behaviour. If your workers are using better computers at home, or better mobile devices, then they will use consumer applications to do the same task no matter how much you warn them about ‘Grey IT’.

Policy is meaningless

That brings me to my next point. Security policy. Again, there’s no excuse for overly complex or anti-intuitive security policy outside of a high security business. (Someone at the FBI may expect to follow complex security protocol, but someone at another large firm probably won’t). You see, while the protocols may have been designed to protect company data, the more you forbid employees from doing ordinary tasks they’re used to doing more efficiently using their own solutions, the more likely you are to create a scenario in which an employee somehow breaks protocol, something bad happens, and they then don’t let you know about the crisis event. Security policy needs to be as friction-free as user interfaces. This doesn’t mean you’re left insecure – quite the reverse – a security policy people keep to is going to be inherently more secure than one they ignore. Use MDM, containerization and all the other helpful tools available to help your business secure its data.

Technology is meaningless

It doesn’t matter how much reassurance you’ve been given by the experts you’ve hired to advise on your digital transformation, nor is it important how many squadrillion dollars you may (or may not) have spent on the tech you think will help drive these new efficiencies: If the eventual solution is too kludgy, inefficient, unreliable or otherwise full of friction then your employees will not engage with it. Oh, and don’t humiliate them by telling them you are paying them so they’ve got to do as you say, because that’s when you will discover…



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